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Frequently Asked Questions

The Doll House Elora - Frequently Asked Questions

Welcome to our FAQ section. We appreciate your interest and hope that you will find the answers you are looking for here. If you have any further questions, please don't hesitate to e-mail us at Elora.

How do I place an order?

We have secure on line ordering available for your convenience. Purchases may be made using your Visa, Mastercard or American Express Card. If you prefer, an International money order can be sent, and we will hold shipment until such is received. Remember, if you are outside of Canada, that the prices listed are in Canadian dollars, this makes a big difference to our American customers. Your savings are considerable. If paying by credit card, the best exchange rate is automatically worked out for you by your card server.

You may now order on line by using your credit card, simply click on buy now button under the item you want.
You may Email us with any enquires or Phone us at (519) 848-5190 with your order if you are not comfortable ordering online.

Do You have a Print Catalogue?

We have a small print catalogue showing some of our most popular miniature items, but not everything. If this is of interest you may email us with your mailing address and we will send it out.

Do you ship to areas outside Canada?

We ship worldwide on a daily basis. All shipments will leave our Arthur studio, in well packed containers. We ship dolls all over the country and know how to have them arrive safely. Shipments are insured, by the Canadian postal service, at our end to ensure they are delivered to you. Shipment times vary greatly depending on your location, and shipping method you choose.

What happens if I am not pleased or have shipping problems?

Please see our policy page for complete information regarding all delivery and complaint issues.

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