Returns must be accompanied by a return authorization number as well as your order number to obtain proper and prompt credit. We will advise you as to the shipping method to use when returning an item.

What will happen if an item arrives broken?
A damaged item, will be replaced free of charge by us, just be sure to let us know immediatley upon receipt of the goods. If the packaging is noticeable damaged, we may want you to take photographs so that we can recoup our losses with the shipping company.

What if there is nothing wrong with my purchase but I am just not pleased with my choice?
We want you to be pleased, and will accept returns (please call or email us first for authorization). We don't charge a handling or restocking charge, but you will be responsible for all shipping costs.

What will happen if my order gets lost in shipping?
All of our orders are shipped with insurance. There can be a delay in refunding your credit card, while the item is being tracked by the postal service, but you will never loose out.

What if I order the wrong size of fancy dress clothing?
There is no problem at all in returning the item for exchange. We try to give as much sizing information as possible with our dress up items to avoid problems, but it can still happen. Again, you will be responsible for shipping charges for these exchanges.

What if I order something that is time sensitive and it is delivered too late?
Nothing is a sure thing, there can be delays in shipping time, customs delays, and other variables that are beyond our control.Leave yourself ample shipping time to allow for these variables. If an item is not received when you absolutely need it, let us know, and when it does arrive, refuse shipment. By doing this, shipping will only have to be paid once. If you choose to not accept delivery of an item due to a shipping delay, your credit card charges will be reversed upon the item's safe arrival back to us, less the original shipping costs.

Special orders are non returnable, unless they do not meet manufacturers secifications. All returns must be received in original packaging, in perfect condition, accompanied with your return authorization number and order number clearly marked on packaging to receive proper and prompt credit. Returns without these specifications will not be accepted.
Doll House kits that are shipped abroad and to the USA are non returnable. Doll house kits are shipped directly from the USA factories to our USA customers, and the factories do not accept returns. Make sure the kit you order is the one you want! Please note that all items in our clearance sections are final sale and non returnable.